Core modules
Customer Services
Savings schemes, repairs and the dates that bring customers back.
What matters in Customer Services.
Built for front desk and showroom manager.
Savings schemes with terms that stay fixed
Terms live in the scheme and are copied onto each enrolment, so changing an offer never rewrites what an existing customer signed up to.
Customers keep the terms they joined on.
Instalments as ordinary receipts
Each instalment is a receipt against the customer's own ledger, so the money ages and settles like any other balance. Tiles show running schemes, money held and members behind.
No separate book to reconcile.
Repairs held, never mistaken for stock
Customers' own articles are recorded to prove what is held, whose it is and when it was promised back. That metal is never stock and never reaches the balance sheet.
Clean books and a clear promise to the customer.
Dates that bring customers back
A birthdays and anniversaries report with a consent flag, so only customers who agreed are contacted.
Outreach that respects consent.
How it runs.
The usual path through Customer Services, from first entry to the books.
- 1Define the schemeInstalments, bonus and how it accrues.
- 2Enrol the customerTerms are copied onto the enrolment.
- 3Collect instalmentsEach one is a receipt.
- 4Mature and redeemRedeemed against a bill.
- 5Take in a repairRecord the article and the promised date.
- 6Hand backBill the repair if needed.
Reports and registers.
- Scheme Enrolment Register
- Repair Register
- Birthdays and Anniversaries
What the Work Desk tells you.
- Repairs past the promised date
- Scheme members behind on payments
Customer Services, at work.
The register, its key figures, and one entry acted on: the rest follows on its own.
See TiVora run your business, before you decide.
A live demo customised to your industry, with your products, your process and your reports.